✦  Support

How can we help?

Answers to the questions we hear most — and a real person when you need one.

Getting started
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For the sun and your numbers, no — a date is enough. But your rising sign and houses depend on the time and place you were born, so an exact birth time makes the chart far more personal. You can add or refine it anytime in You → Birth chart.
Astielle is in a private, invite-only phase. Join the waitlist and we’ll write to you the moment your spot opens — we let people in slowly so the companion stays attentive.
A companion that weaves astrology, tarot and numerology into one daily practice. It learns your chart, your numbers and your cards, remembers your past days, and talks with you — rather than handing you a generic horoscope.
Chart & numbers
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They’re your core numerology: Life Path, Expression, Soul Urge, Personality, Birthday, Maturity and Personal Year. Tap any one to read what it means and how it colours your season. Find them in You → Your numbers.
Yes — open You → Birth chart for the full wheel. Tap any planet, house or aspect and Astielle explains it in plain language, in the context of the rest of your chart.
Almost always it’s the birth time or place. Go to You → Birth chart → Edit details, correct them, and the wheel and readings update immediately.
Journal & moods
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No. Journal entries and mood tracking are yours to keep and never spend a reading — write as much or as little as you like. Astielle only responds when you ask it to.
The Journal tab opens on this week with your streak up top; pull down to see the full month, and scroll for every past entry with the mood you logged.
Decode & friends
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Give Astielle a name and a birthday and it reads that person’s chart against yours — their temperament, your compatibility, and how the week sits between you. They appear on your Decode wheel at their own sign.
No — you can decode anyone from just their details. If you invite them and they join, you both get a free month, and their live chart connects to yours.
Notifications & widgets
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In Settings → Notifications you choose the rhythm — a single morning reading, key transits only, or quiet. Set quiet hours so nothing arrives overnight, and add gentle reminders for journaling.
Yes. Settings → Widgets offers home-screen and lock-screen widgets showing today’s reading, your moon phase, or your streak. Add them from your phone’s widget gallery, then pick the Astielle style you like.
Account & data
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Anytime. You → Export your data bundles your chart, your numbers and your full journal into a file you can keep. Your practice belongs to you.
Settings → Account → Delete account removes your profile and every reading and entry for good. We don’t keep shadow copies — when it’s gone, it’s gone.
Your chart, journal and readings are yours. We never sell your data, and readings are tied to your account, not shared. See our Privacy page for the full detail.
Billing
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Your chart, numbers, journal and a daily reading are free. Premium deepens it — unlimited decoding, Relationship Weather, and longer conversations with Astielle. You’ll always see what’s free before anything is charged.
Subscriptions are handled through your App Store account. Open Settings → Subscription for a shortcut, or your device’s subscription settings to change or cancel — access continues to the end of the period you paid for.
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